Business Support Manager

at  Te Whatu Ora Health New Zealand Te Toka Tumai Auckland

• Permanent, full-time role based in Greenlane
• Join a senior management team working in a supportive and friendly environment
• Working in a renowned leading edge, teaching and research focused health provider
• Great learning & growth opportunities – unlimited career pathways

TE WHIWHINGA MAHI | THE OPPORTUNITY

Do you want to make a difference for patients and whanau accessing Outpatient appointments at Te Toka Tumai? If so – we have an exciting opportunity for you!
The successful candidate will play a critical role in providing their proven leadership and management skills supporting our Patient Administration functions ensuring we deliver exceptional patient support.
We are looking for an experienced people leader to work with and inspire a sizable team of Outpatient Schedulers and Surgical bookers, so you’ll always be busy. You’ll have some great peers to work with and will also support our Operations Manager. We are a large team or 200+ staff that provide administration support to the clinical directorates through referral management, outpatient and theatre bookings and reception duties across Te Toka Tumai.
You will be responsible for leading Supervisors and their teams to deliver the highest quality service to patients and whanau attending Te Toka Tumai through Outpatient and inpatient appointments. You will need to develop relationships with different stakeholders within the organisation to ensure excellent service is delivered for patients, staff are well-supported and national waiting time standards are adhered to.
This is an excellent opportunity to work with a great bunch of people, showcase your leadership and management talents as well as hone your project management skills.
For further details, please refer to the position description here.

NGA PŪKENGA MOTUHAKE | IMPORTANT SKILLS

To be successful in this role you will need:

• Excellent communication skills – both verbal and written
• Proven people leadership and management experience
• Analytical and financial skills
• A sound understanding of the public health sector
• Enthusiasm to share your skills with others
• Ability to multitask and deliver
• A great sense of humour

We are looking for a proactive, solution-oriented Business Support Manager who delivers high performance in a collaborative work environment and is ready to ‘act up’ to cover our Operations Manager if required. Previous health sector, scheduling and booking experience would be considered an advantage.

PLEASE SUBMIT YOUR APPLICATION ONLINE, OUTLINING YOUR EXPERIENCE AND MOTIVATION TO APPLY TO THIS ROLE.

If you have any queries about accessibility, or technical issues with the online process, please contact Joseph Ciao – Recruitment Administrator at JCiao@adhb.govt.nz or Phone number 021513894 to discuss how we can best support your application.

To be successful in this role you will need:

• Excellent communication skills – both verbal and written
• Proven people leadership and management experience
• Analytical and financial skills
• A sound understanding of the public health sector
• Enthusiasm to share your skills with others
• Ability to multitask and deliver
• A great sense of humou