Business Support Officer

at  Queensland Health

ABOUT EHEALTH QUEENSLAND:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
Benefits of working with eHealth Queensland: By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

THE ROLE:

This essential role operates in a dynamic, demanding and complex environment and is required to support a high volume of both proactive and reactive requests while providing timely, thorough and accurate advice, and coordinating the delivery of branch activities including administrative, financial, human resource and business management services.

IN ADDITION TO THIS YOU WILL BE RESPONSIBLE FOR:

• Coordinate and support standard business and administrative procedures ensuring systems are effectively communicated and applied across the branch.
• Ensure that significant issues or events, often of a confidential and sensitive political nature, are managed effectively, determining the extent to which matters should be escalated and collaborating with the most appropriate groups and resources internal and external to achieve required outcomes.
• Manage incoming and outgoing executive correspondence requests to ensure accurate, timely and relevant information is provided in accordance with departmental guidelines and processes.
• Utilise an effective records management system such as Records Manager, to implement efficient correspondence workflows and tracking.

Are you right for this role?

• Proven ability to provide expert advice to managers and staff in the delivery of business services and the measurement of business performance
• Demonstrated experience in managing high volumes of incoming and outgoing correspondence, including proof- reading, formatting, editing and quality assurance to achieve required outcomes and meet deadlines.
• Demonstrated professional written and verbal communication skills, including the ability to apply expert knowledge of policies and practices when communicating with officers at all levels.
• Demonstrated commitment to work improvement and experience in implementing changes to improve work practices and service delivery.
• Knowledge or the ability to acquire knowledge of business support and business performance measurement and reporting procedures in a large complex public sector service delivery organisation
• Ability to analyse business performance data, identify trends and exceptions, and identify options to achieve required performance levels