Business Support Officer - Rostering

at  Mount Alexander Shire Council

Victoria, Victoria, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate31 Jul, 2024USD 65512 Annual18 Jun, 2024N/AGood communication skillsNoNo
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Description:

Applications closing on 01 July 2024, 09:00 AM
Reference number
24-35
Job Type
Full Time
Package
Band 4
Full time
Ongoing
Band 4, $65,512 pa + Super
Closing date: 9am on Monday 1 July 2024
Mount Alexander Shire is known for its local food and wine, for a vibrant arts community and breathtaking natural surrounds.
Perfectly located in Central Victoria, around 30 minutes from Bendigo by car or rail, and with Melbourne only 90 minutes away, you’ll enjoy a balanced lifestyle with great services, schools and homes in townships like Castlemaine and Maldon.

Responsibilities:

THE ROLE

Our tight-knit team operates with a solutions-focused, client-first approach to service delivery.
This is a fast-paced and dynamic role, acting as the conduit between clients and Direct Care Workers, and is crucial to our service provision success.

Key responsibilities undertaken by the Business Support Officer – Rostering include:

  • Providing flexible and responsive scheduling of support services to meet clients’ needs
  • Timely communication with clients, families and staff regarding service changes
  • Administration of client and staff rosters, with consideration to consistency, efficiency and fairness, whilst maintaining Direct Care Worker minimum contracted hours
  • Undertake other administrative tasks as directed by your supervisor

To be successful in this role you will have:

  • Strong organisational and time management skills, and able to prioritise tasks and meet deadlines, demonstrating a focus on client satisfaction
  • Excellent communication and interpersonal skills, with the ability to build positive relationships with internal/external customers
  • Previous experience in a high-volume rostering / scheduling role
  • Attention to detail, with exceptional administration and accurate data entry skills
  • Able to demonstrate a calm, empathetic and professional customer focus
  • Previous experience in an aged care, disability or healthcare environment is highly desirable
  • Understanding of the Aged Care Quality Standard


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Health Care

Graduate

Proficient

1

Victoria, Australia