Business Support Officer (VPSG3)

at  Department of Justice and Community Safety

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time / 6 Months
Organisation: Department of Justice and Community Safety
Salary: $74,580 - $90,558
Occupation: Administration/Secretarial
Reference: VG/LGI008-APR24
At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.
We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.
The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Join a friendly team and management group that support work life balance.
• Full time fixed term hybrid opportunity for 6 months within the Local Government Inspectorate.
• VPS Grade 3: $74,580 - $90,558 plus superannuation.

The Local Government Inspectorate is seeking a Business Support Officer to provide a critical role supporting with requests for information, advice or assisting people with complaints in relation to Local Government.

REQUIREMENTS

• A business or administration qualification is desirable.
• Knowledge of and/or experience working with legislation.
• A current Victoria Drivers Licence is desirable but not necessary.

ABOUT THE ROLE

The Business Support Officer is the first point of contact for the Local Government Inspectorate dealing with requests for information, advice or assisting people with complaints in relation to Local Government.
Key requirements of this position include customer relations and communications skills in the context of a regulatory environment. The Business Support officer is also required to provide business reporting, administration support to the unit and liaison with other corporate business areas within the State Government.
This is a hybrid role offering 2 days remote and 3 days onsite.

Some of your duties will include:

• Responsible for the first point of contact for all enquiries, approaches and correspondence.
• Receipt and response to incoming calls and complaints.
• Administrative support and assisting business functions of the office including travel bookings, email management, team meeting minutes and coordination.

To learn more about this role before applying, please read the attached position description.

To be successful in this role, you will have:

• Knowledge of Legislation: A knowledge of the Local Government Act 2020 (Vic) or experience working in a regulatory environment.
• Advanced Computer Skills: Uses a wide range of software application features for word processing excel spreadsheets, databases, registers, etc. Assists others with problem-solving on IT systems Experience in using finance systems such as oracle or other accounts payable systems, and experience with case management systems.
• Communication skills: Demonstrates high level verbal and written communication skills, ensuring appropriate format, style and approach is taken to deliver best outcomes for the Inspectorate.
• Planning and Organising: Identifies processes, tasks and resources required to achieve a goal: Identifies more and less critical activities and operates accordingly, reviewing and adjusting as required: Develops and implements systems and procedures to guide work and track progress: Recognises barriers and finds effective ways to deal with them