Business Support Specialist

at  IngersollRand Singapore Enterprises Pte Ltd

JOB SUMMARY

The Business Support Specialist will be based in our Benoi-Singapore office and will be responsible for providing comprehensive support to our sales & service team, ensuring smooth operations and excellent customer service. This role requires a proactive and detail-oriented individual with strong communication and organizational skills.

BASIC QUALIFICATIONS

• Diploma or Degree in Business Administration or Mechanical Engineering or related fields.
• Fluent in English
• 2-3 years of experience in sales and service support/administration or managing accounts receivables process for heavy equipment.

TRAVEL & WORK ARRANGEMENTS/REQUIREMENTS

Office-based.

• Manage accounts receivables process from invoice generation to payment collection.
• Coordinate with sales to ensure accurate and timely invoicing.
• Monitor customer accounts to track outstanding payments and follow up on overdue invoices.
• Attend to enquiries on product sales and stock availability.
• Prepare proposals related to relevant products for customers / distributors / dealers.
• Communicate with Marketing / Factory for pricing, lead time and update sales information regularly.
• Update pricing / brochures / templates of air compressors & related products.
• Compile and provide sales reports.
• Negotiate (within your authority limits) on behalf of the company for discount requests from distributors/dealers or customers while striving to maximize profit margin.
• Prepare and submit item creations, order change for orders and create new customer accounts.
• Maintaining proper & systematic filings of sales project files, library, and technical materials.
• Coordinate and arrange with customers sales related activities (e.g., user training, testing & commissioning etc.)
• Support ad-hoc office administration for the sales & service department.