Business Support Specialist - Veeva clinical

at  Syneos Health Clinical

PREFERRED EXPERIENCE

Clinical trials research experience (CRA, Doc Management, or other roles) with hands on experience using SSU, CTMS, eTMF and/or Payments systems (Veeva Vault CTMS, Veeva Vault eTMF, Veeva Vault Payments, Veeva Vault SSU experience a plus)
OR
Minimum of two plus years providing end user operational support of a Clinical Trials Management System (CTMS), preferably Veeva Vault CTMS; or two plus years providing end user operational support of an Electronic Trial Master Files System (eTMF), preferably Veeva Vault eTMF.

GET TO KNOW SYNEOS HEALTH

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

ADDITIONAL INFORMATION:

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job

• Act as central point of contact for all modules for end users for resolution of operational, process and advanced questions about system navigation and functionality (example: data setup, site management, site monitoring, templates, filing, reporting, etc.).
• Provide business process and system expertise to support clinical project teams and functional teams regarding proper use of the systems in compliance with Syneos Health’s Standard Operating Procedures (SOPs).
• Provide recommendations and offer guidance regarding issues/questions.
• Serve as subject matter expert (SME) and resource for other super users.
• Promote and facilitate efficient use of the systems.
• Meet SLAs and ad hoc project and cross project queries from trial teams and management with minimal guidance.
• Perform system administration tasks, providing direction and resolving issues related to but not limited to:
• Maintenance, review and set up of Vault Clinical objects – Persons and Contacts, Organizations and locations.
• Maintaining LOVs
• Creation of ad hoc reports
• Partner with L1/L2 Support to ensure appropriate triage and resolution path for all technical and non-technical user issues
• Serve as escalation and central resolution point; ensuring usage and set up is in compliance with Syneos Health SOPs, Work Instructions, Training and Policies.
• Provide end users resolution for issues pertaining to system usage, navigation, and functionality – meeting established resolution targets and promoting efficient and consistent usage of Vault Clinical.
• Drive continuous improvements in support process through metrics and root cause analysis.
• Prepare and/or review and distribute communications to end users.
• Conduct User Acceptance Testing (UAT) for system change requests, report requests and new functionality.
• Build and maintain effective working relationships with end users.
• Perform other related duties incidental to the work described herein.
• Maintain Data Quality standards and conduct data quality reviews
  Qualifications