Business Support Supervisor

at  Boston Scientific Corporation

REQUIREMENTS:

• Min 2 years in the people leader role.
• Bachelor’s degree or higher.
• Previous experience in working as a supervisor or team leader in the operational or administrative team.
• Fluent English, written and spoken, is mandatory.
• Interpersonal and people management skills, ability to motivate people.
• Excellent communication skills with ability to build relationships by communicating, influencing and negotiating effectively.
• Continuous improvement mindset to lead process improvements and to participate in projects.
• Problem solver with strong customer services orientation.
• Orientation for result and analytical skills.
• Ability to work across cultures and matrix organization.
• Advanced level in use of Microsoft Office (Outlook, PowerPoint, Word, Excel) & digital tools will be valued.
  Requisition ID: 582840
  As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
  So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
  Job Segment: Manager, Business Process, Managemen

ABOUT THE ROLE:

The Business Support Supervisor, located in Dubai is responsible for supervising the day-to-day activities of the Central Administrators, ensuring high performance of the assigned team, meeting key Business Support goals and metrics in the defined functional area. Supervisor assists the Central team with complex inquiries and collaborates with variety cross-country and cross functional groups to resolve issues. Leads the continuous improvement initiatives and standardization related projects.

KEY RESPONSIBILITIES:

• Supervise day to day operations of the Central Administrators related to management of selected Healthcare Professionals’ interactions, events and activities, PO and invoice handling, other administrative like: travel-and expenses co-ordination, coordinating meetings/appointments, coordinating logistics of the marketing materials.
• Ensure high quality, accuracy and on time processing of the requests received by Central team from the internal customers.
• Act as the subject matter in the administrative processes assigned to Central team, assisting the team with inquiries and collaborating with cross country and cross functional groups to resolve issues.
• Monitors team performance and service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management.
• Identify process improvement and standardization opportunities and partner with management and other stakeholders to ensure effective implementation.
• Responsible for maintaining the appropriate staffing levels including planning and administering team schedules as per performance requirements.
• Ensures training requirements for Central Administrators are current and training is provided as needed - responsible to keep all documentation and work instructions accurate and up to date.
• Responsible for reviewing performance, career development and objectives of the Central Administrators team - assisting manager in establishing department goals.
• Motivate team to achieve individual and team’s objectives.
• Ensures that departmental policies and procedures are followed and in compliance with corporate policies and procedures.
• Internal & External Audit support.
• Support to New Service Requests, collaborate on EMEA and central or country related projects/assignments of broader scope, aligned and agreed with BSM & BSD (New Service Request process to be followed when needed).