Business Systems Analyst - EST/CST Time Zone, Virtual, United States

at  WorkForce Software

ABOUT US

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. The company’s WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labor regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether your employees are deskless or office workers, unionized, full-time, part-time, or seasonal, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.
Over one thousand organizations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labor costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

SUMMARY

Join our team at WorkForce Software as a Business Systems Analyst, playing a pivotal role in tackling the company’s operational challenges. We’re seeking an individual experienced in guiding business leaders through strategic planning while also working hands-on problem-solving as a system administrator. Your expertise will be instrumental in identifying and implementing solutions that enhance the company’s operations. You will work closely with business partners, understand their processes thoroughly, and provide a consultative approach to resolving issues and recommending process improvements.

REQUIREMENTS

• 3-5 years of Business Analysis, Data Validation, and Testing related to system implementations
• Ability to work well independently and as part of a team
• Proven track record of collaborating with stakeholders at various organizational levels to understand and document requirements
• Proficiency in translating business needs into technical requirements
• Experience implementingand administering SaaS applications
• Ability to managemultiple projects and stakeholders simultaneously
• Eager to learn new systems quickly and create improved efficiencies
• Service and process improvement mindset with experience building relationships with business partnersat all organizational levels
• Strong verbal and written communication skills

DESIRED EXPERIENCE

• Familiarity with Atlassian Suite (Jira, Confluence, JSM, etc.) or other Support related applications (ServiceNow, Zendesk, etc)
• Building cost-benefit and ROI analysis
• Agile SCRUM

EDUCATION

• Bachelor’s degree or equivalent experience.

WHY YOU SHOULD JOIN THE WORKFORCE TEAM?

• Unlimited PTO
• Flexible Hours / Work from Home Policy
• 401k with Company Match
• Performance Bonus
• Career Development and Training – Be the CEO of your career!
• Company paid LinkedIn Learning subscription.
• Diversity, Equity, and Inclusion Initiatives including committees such as:
• Women for Inclusion
• Age: Unity Beyond Years
• Racial Equality/Discrimination
• Mental and Physical Ability
• WorkForce Pride Network
• Global Perspectives
• Band of Veterans
• Health and Wellness / Gym Reimbursement
• Full Comprehensive Health Benefit Package
• Parental Leave
• Community Outreach Programs and Charitable Support
  This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
  To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities.
  WorkForce Software is committed to the full inclusion of all qualified individuals. As part of this commitment, WorkForce Software will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Talent Acquisition Department at careers@workforcesoftware.com, 1-833-987-3831.
  WorkForce Software is an Equal Opportunity Employer

• Implement and administer business systems
• Serve as the Jira administrator, overseeing the company’s Jira and project management systems
• Collaborate cross-departmentally to identify system needs and translate them into actionable improvement plans
• Contribute to the development of advanced business intelligence and analytics reporting
• Provide frontline support, training, and troubleshooting, ensuring smooth operations and system upkeep
• Effectively prioritize tasks to meet project timelines
• Contribute to defining departmental goals, objectives, and system enhancements