BUSINESS SYSTEMS ANALYST II

at  Arlington County VA

POSITION INFORMATION

Arlington Economic Development (AED) is seeking to hire a dynamic, creative, and proactive Business Systems Analyst (BSA) who will manage AED’s Information Technology needs. This employee will develop an in-depth understanding of AED’s business processes and will design and implement innovative tech solutions that ensure the department is maximizing efficiency and delivering on its performance based mission. This position has a significant impact on the day-to-day operations of the department and requires coordination with major stakeholders across the department and County, including the Department of Technology Services (DTS), which maintains enterprise-wide services and standards.
This position will work under the direction of the AED Operations Director, and is located within the Operations Division, which is responsible for managing AED’s administrative functions including finance, budget, procurement, information technology, facilities management, and other general services.
Specific Duties include:
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Managing department-wide information technology systems (inclusive of all audio-visual virtual communications), workflows, and applications in support of business processes;

• Analyzing business priorities and processes and implementing new systems and system enhancements, as well as identifying custom and commercial off-the-shelf (COTS) applications that support business processes;
• Performing data, statistical, and quantitative analysis as well as utilizing predictive modeling techniques to support the department’s data-driven decision-making goals;
• Serving as a systems administrator for the department, coding and customizing applications to meet business, reporting, and data management objectives;
• Managing and implementing the use of the parks and recreation management scheduling tool (RecTrac) in the Cultural Affairs Division and by external users (including liaising with the Department of Parks and Recreation (DPR) on all technical issues and serving as in-house expert for all internal and external users);
• Collaborating with internal stakeholders, other County Departments (DTS, DPR, etc.), and consultants to identify new needs, developing and implementing strategic, technology-driven solutions to meet economic development goals as well as marketing, tourism, and business development outcomes;
• Contributing to broader implementations of DTS enterprise-wide technology updates, ensuring effective implementation in the department and assisting department users;
• Coordinating and scheduling server and software upgrades, developing requirements, managing, messaging, and coordinating with required parties when system enhancements, patches or customizations need to be developed;
• Maintaining the Information Technology asset inventory and leading the replacement process of outdated assets;
• Serving as back-up to the Salesforce Administrator to assist with troubleshooting issues and training new users (including maintaining multiple user roles, security, profiles, workflow rules, etc.); and
• Additional duties as assigned.

The ideal candidate will have expertise in project management, data integration and data management methods and tools, including experience with reporting and data visualization tools, strong analytical and problem-solving skills, and the ability to work across teams and collaborate with people of diverse backgrounds and skill levels.

SPECIAL REQUIREMENTS

Driver’s License: Applicant must possess, or obtain by time of appointment, a valid driver license, and must provide or authorize Arlington County to obtain a copy of official driving record. Any offer of employment may be contingent upon favorable review of the applicants driving record.
Background Check: A pre-employment criminal records check will be conducted. It may include checks of the following: criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information.
Cover Letter: A complete application will include an attached cover letter describing why you are interested in this position as well as highlighting your accomplishments in designing, building, and/or managing business systems.

Please refer the Job description for details