Business Systems Analyst L1

at  Libro Credit Union

Career Opportunity
Libro is growing – and Libro is hiring.
Our expansion plans include a series of new hires across southwestern Ontario. Take a look!
www.libro.ca/careers
Who We Are
Imagine working for an organization where every employee and customer is an Owner.
No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.
Libro is a progressive employer who invests heavily in the development and career ambitions of our staff. Our hiring philosophy is focused finding candidates who carry a positive attitude, a desire to learn, and a passion for helping our Owners grow financial confidence. We commit to teaching and supporting you as you learn the skills you need.
This position is eligible for flexible work arrangements including a combination of remote and in-office work, and/or flex time, with office locations in London, Essex and Caledonia .
What Opportunity Awaits?
The Business Systems Analyst – Level 1 will a ssist in coordination and monitoring of operations of in-house banking system and related processes as well as Administration office and VOIP telephone systems located in branches, while providing operational support to Admin office and Branch staff.
What you will do - The Epic Human we are looking for will;
Assist in maintaining and monitoring the efficient operation of our in-house banking system.
Work with branches and cash automation vendors to ensure optimal performance and uptime of ATM and CRU devices.
Responsible for archiving clearing related files and the monthly transfer of CUMIS, CAM and Equifax files.
Ensure database readiness for daily and monthly warehouse processes.
Responsible for archiving reports, statements, automated transfer files and gateway log files.
Monitor HelpDesk for Business Systems-related requests, respond as needed and acts as escalation point as necessary.
Provide quality technical support to branches for banking system, cash automation, telephone system, and operations related problems using SMILE corporate service standards.
Administration of User ID’s, including network, Ovation, CRM, and any other access needed by staff to banking-related resources
Perform moves, adds, and changes to Libro telephony network
Provide friendly, technical telephone and on-site support to branches for banking system, email, and operations related problems.
What we are looking for? Could this be you ?
A diploma with 1-2 years in an IS networking environment with database management
Strong knowledge of PC software and hardware is required to provide on-going support to our network of branches.
An understanding of business processes, the types of processes used in an in-house banking system, and experience with Microsoft SQL and Crystal Reports would be an asset.
Demonstrates the ability to work at an intermediate level of Microsoft software.
Strong service quality experience with excellent interpersonal and communication skills (written and verbal).
Demonstrates the ability to work independently, prioritize daily duties and handle issues and concerns in a calm and professional manner.
Actively participating in achieving team goals and targets with an emphasis on teamwork and building strong alliances with staff and 3 rd party suppliers.

Please refer the Job description for details