Business Systems Analyst Medical Systems

at  Idorsia Pharmaceuticals Ltd

ABOUT IDORSIA PHARMACEUTICALS LTD

Idorsia Ltd is reaching out for more - We have more ideas, we see more opportunities and we want to help more patients.
In order to achieve this, we want to develop Idorsia into one of Europe’s leading biopharmaceutical companies, with a strong scientific core.
Headquartered in Switzerland - a European biotech hub - Idorsia is specialized in the discovery and development of small molecules, to transform the horizon of therapeutic options. Idorsia has a broad portfolio of innovative drugs in the pipeline, an experienced team, a fully-functional research center, and a strong balance sheet – the ideal constellation to bringing R&D efforts to business success.
Idorsia was listed on the SIX Swiss Exchange (ticker symbol: IDIA) in June 2017 and has over 1,200 highly qualified specialists dedicated to realizing our ambitious targets.

CANDIDATE’S REQUIREMENTS

• Minimum of University Degree – (Computer Science, Information Systems, preferred) or equivalent industry experience
• 5 or more years of professional experience with preferably 3 years in the commercial/medical affairs area of pharmaceuticals industry
• Technical skills:
• Experienced in managing software as a service (SaaS)
• Good analytical skills with ability to understand business requirements and transform into IT solutions
• Independent, and hands-on working style, team player, highly self-motivated, proactive and change oriented
• Ability to deliver world class IT services including system availability/stability, mean time to resolve performance and outstanding user experience with technology and IT teams.
• Lean thinking capable to drive process simplicity throughout the organization by leveraging technology solutions.
• Experienced in CRM and document management systems in pharmaceutical industry.
• Experienced in system administration of Veeva CRM and Veeva Vault is an asset.
• Versed in the pharmaceutical industry practices and regulations and its applicability to IT.
• Able to network and leverage strong internal and external resources and expertise to understand business challenges and opportunities and deliver relevant IT solutions.
• Strong communication skills, able to understand problems and present solutions towards business partners and manage projects
• Fluent in English (written and spoken), French and/or German is a plus.

The main purpose of this position is to establish and maintain a global digital content platform for promotional and medical material incl. medical inquiry system, enabling global and local medical business partners to create, edit and approve digital content.

Main Tasks:

• Assessment of user needs through close cooperation with business functions to provide support and proactive service, including analysis of opportunities in accordance with the IT strategy and architecture.
• Focal point to communicate system related problems in collaboration with IT teams and software vendor on changes, fixes, and updates.
• Ongoing troubleshooting, user support, and maintenance of the systems to ensure customer satisfaction.
• In close collaboration with the release manager, contribute to release Management of the system, release process including vendor management, coordination of validation activities with development and execution of testing.
• Configuration or development of new system functionalities based on user requirements.
• Development of training documentation and eLearning modules and coordination and provision of end user training
• Creation of system related QS documentation in compliance with relevant policies and standards
• Guarantee compliance to CSV requirements, IT Policies and Standards