Business Systems Analyst

at  University of California San Francisco

The Business Systems Analyst provides essential functional support and expertise for Research Administration Systems (RAS) and related integrations or connected business processes in partnership with operational units (including Accounting, Research, and Academic Departments) and technical units within UCSF IT. The Business Systems Analyst provides a critical bridge between the end-users and technical development resources. This position requires an advanced knowledge of the functional and technical aspects of system support (requirements, analysis, data, documentation) that extends through the design, programming, testing, and implementation phases. Problem-solving and application of design principles and data structure, in combination with advanced technical knowledge, facilitate the creation of solutions that improve and extend business applications. Includes full command of maintenance and operational procedures in merging the business requirements with software functionalities, and the ability to isolate key design dependencies and decision points, combined with exceptional documentation and communication (written and oral), are paramount to this position. As a functional system analyst, the incumbent is expected to understand and validate all system functions routinely and repetitively to confirm system performance and results, as well as ensure integrity during upgrades.
Responsibilities include daily end-user support and triage of highly complex system problems using incident management procedures and ticketing systems, extensive data analysis and system integrity reviews, gathering and documenting operational requirements from end users and key business stakeholders, organization and translation of requirements into functional specifications that can be coordinated with development resources, executing above activities within established Software Development Life Cycle procedures that cover system design/documentation, knowledge management, fixes, enhancements, and upgrades, as well as performing related activities for new implementations and functionality.
Support and expertise cover a wide array of applications/services involving a core of PeopleSoft modules for Grants, Contracts, Projects, Billing, Accounts Receivable, Accounts Payable, and General Ledger, as well as related applications/integrations that support research and functionalities applied to other areas as well (e.g., Student AR and Sundry Billing). The incumbent is responsible for creating training materials for system support and change management and will collaborate on and often lead cross-functional teams to solve highly complex business or systems issues.
The Business Systems Analyst works with the entire Enterprise Applications Team to ensure successful implementation of software maintenance, new implementations, and support of all financial and administrative systems under the direction of the Research Admin System Manager, leveraging advanced knowledge and working with stakeholders in a predominantly independent fashion. The supported modules and business processes are subject to change due to organizational needs, and responsibilities may be realigned when needed.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

DEPARTMENT DESCRIPTION

The mission of the UCSF Information Technology (UCSF IT) organization is to deliver full IT services and related systems for faculty, staff, and students, UCSF Foundation, all University departments and any outside entities who have a business relationship with the University.
The Enterprise Applications team supports, develops, and integrates enterprise-wide administrative and financial systems that are used by UCSF academic departments and central offices. Services/systems include Identity Management, Payroll, Recharge, PeopleSoft Financials, and PeopleSoft RAS (Research Administration Systems).

REQUIRED QUALIFICATIONS

Bachelor’s degree in a related area and / or 5 years equivalent experience/training.
Minimum 5+ years of related experience
3 - 5 years of experience in function/technical support of enterprise software, such as PeopleSoft Grants, Contracts, Projects, Billing, and AR modules. Knowledge of database table structures, functions, processes, integration, and design components. High proficiency in SQL, query creation, data extraction/organization, and analysis.
Demonstrated ability to gather, synthesize, and prioritize highly complex end-user requirements. Able to effectively translate, summarize, and present requirements for technical and non-technical audiences. Experience working with developers (both in-house and third-party vendors).

PREFERRED QUALIFICATIONS

• 3 - 5 years of experience in an organization comparable to UCSF in terms of budget, size, complexity, scope of operation, and accounting systems.
• Advanced knowledge and utilization of application design, functional/technical documentation requirements, and testing methodologies
• Demonstrated understanding of technical change management procedures in supporting enterprise software.
• Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate business and technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communication skills to work with both technical and non-technical personnel at various levels in the organization.
• Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem-solving skills. Demonstrated ability to work with others from diverse backgrounds.

Please refer the Job description for details