Business & Systems Consultant

at  Sun Life

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

At Sun Life, we work together, share common values, and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.
Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Consultant has deep knowledge of a wide variety of business concepts, practices, and procedures as they relate to IT and general operations. They rely on their expertise, experience, and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Consultant conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

This role will support projects within Individual Solutions Platform - defining and delivering innovative, effective, and efficient solutions. We are on the lookout for someone with an insurance background who has knowledge of products and administration of them. The successful candidate will collaborate with the Product Owner, Developers, Designer and Testers to elicit requirements, define user stories, participate in solution design, and contribute to the overall health of the squad.

• Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organization.
• Create and/or provide comments into internal and external communications and user documentation.
• Review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.
• Act in an advisory capacity as well as coach/mentor Business & Systems Analysts.
• Challenge the status quo and introduce creative ways of delivering on our requirements.