Business Technical System Analyst

at  Conduit Health Partners

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

EDUCATION

Bachelor’s degree in IT, business, or related field (required)
Master’s degree in IT, business, or related field (preferred)

WORK EXPERIENCE

3 years of experience in related CRM, contact center or healthcare environment information technology. (required)
5 years of experience in related CRM, contact center or healthcare environment information technology. (preferred)
Experience in at least one of the following industries healthcare, virtual care, customer relationship management (CRM), contact/call center or SaaS. (preferred)
Experience in at least one of the following IT systems Epic, Salesforce, Cisco & CTI or Systoc/PureOHS (preferred)

PHYSICAL REQUIREMENTS

Manual dexterity (eye/hand coordination)
Hear alarms/telephone/audio recordings
Acuity – near

SKILLS

Organization
Multitasking
Clinical processes
Clinical knowledge
IT process
Business development
Reporting
Change management
Troubleshooting
Operational support
Call center
Strategic solutions
Communicate with different stakeholders
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance

And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.co

The Business Technical Systems Analyst will play a key role in strategizing, developing and implementing long-term best-practice solutions through technology. They will provide business and IT system analysis to support complex business processes and IT systems within the organization. This individual will maintain a thorough understanding of strategic and technological roadmaps. They will contribute to strategy decisions and partner with IT and operational leaders to drive execution according to those plans. An integral part of this role is to work with operational leaders on technology optimization, workflow design, and solution implementation. This individual will be responsible for assisting with education development, operational process improvement, researching and identifying technology best practices, troubleshooting, and providing on call support for Conduit managed technologies, expediting root cause technology solutions, change management, and reporting results.