Business Technician

at  Rogers Communications

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we’re committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

WHO WE’RE LOOKING FOR

We are looking for a Business Technician – for our Courtney, BC Team
Are you up for the challenge and the fun? If so, consider the following opportunity:

• Perform connections and the installation of Internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminal’s (DPTs) and home entertainment equipment.

• Install Switches, Routers and WIFI Access Points.

• Respond and resolve customer issues arising from the installation and operation of Shaw High-Speed Internet, Digital Phone and/or cable services.
• Contribute to the growth of all Shaw products and services through promotion and sale of our products.
• Respond to customer reported service problems involving analog, phone and digitally delivered services.
• Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner.
• Operate and be skilled in test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters and leakage monitors.
• Work with other technical staff to ensure the resolution of customer issues in an effective and timely manner.
• Maintain accurate system records and documentation for all work orders.
• Ensure vehicle, test equipment and tools are maintained in excellent condition.
• Promote a positive image of Shaw products and services while providing exceptional customer service.
• Have a basic networking background.
• Various other duties as needed.