Business Technology Location Support Specialist

at  HM

Company Description
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Job Description
As a Location Support Specialist for the Customer Service Center, in the Business Tech function, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.
This hybrid role reports into our Market Business Tech Operations Manager and is based out of the Chicago Customer Service Center.

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting
• Provide hands-on support for end users for incidents that cannot be solved remotely
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees)
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement
• Provide hands and feet for infrastructure specific needs including physical checks/work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.)