Business Technology Support

at  Beyond Recruitment

• Senior Technical Support Specialist
• Permanent opportunity
• Auckland based
  We are seeking for a Senior Technical Support Specialist to optimise the IT operations and to drive the overall efficiency and user satisfaction within our clients ‘organisation.

Responsibilities:

• Providing Level 1 Support for issues not allocated to vendors
• Performing IT administration tasks such as onboarding and offboarding users, User Access Management, Laptop administration, IT Asset Management, Office hardware management, and Backup management
• Managing the Technology support inbox and Jira Service Management queue.
• Conducting regular incident and request review sessions for prioritization and oversight

An ideal applicant will have the following skills:

• Minimum 5 years’ experience in a Technical Support role
• Subject matter expertise with Salesforce
• Previous experience in the Telecommunication industry will be an advantage
• Familiarity with cybersecurity practices
• Experience in BI reporting and application management.
• Experience in system maintenance, patching and upgrades on the customer’s servers and applications.

• Providing Level 1 Support for issues not allocated to vendors
• Performing IT administration tasks such as onboarding and offboarding users, User Access Management, Laptop administration, IT Asset Management, Office hardware management, and Backup management
• Managing the Technology support inbox and Jira Service Management queue.
• Conducting regular incident and request review sessions for prioritization and oversigh