Business Travel Specialist - Remote

at  Fox World Travel Inc

THIS POSITION IS OPEN TO REMOTE WORK IN THE FOLLOWING APPROVED STATES: WI, AL, AZ, FL, GA, ID, IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, TN, TX, VA, WV

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Dollars to help you explore the world, remote work, a full benefit package including medical, dental, vision, disability, company sponsored life insurance, tuition reimbursement, 401k contributions, end of year perks, and a fully engaged leadership team dedicated to treating associates like part of the family!
It is a priority that our associates demonstrate competence and character that inspires trust by integrating our core values into every action and decision. Our core values state: together we are stronger, demonstrating genuine care and concern to do what is right when no one is looking, with a focus on being curious, creative, and driven and having a work hard, play hard mentality.

A day in the life of the Business Travel Specialist may include:

• Providing exceptional travel services for domestic itineraries.
• Meeting client needs, building value and strengthening Fox World Travel in a way that balances the needs of clients and expectations of the organization.
• Booking domestic reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservation.
• Responding to requests for price quotations utilizing automated system(s) for domestic itineraries.
• Maintaining and promoting professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Remaining informed of all airline rules and regulations; rail services; vendor loyalty programs; security, DOT and documentation requirements; current affairs. Communicate information to clients accurately, appropriately and professionally.
• Maintaining client profiles, ensuring special requests and reward program information are included.
• Processing air travel arrangement for passengers based on client’s requests while enforcing LOA timeline dates and fee structure; conducts flight monitoring on day of departure and return.
• Counseling clients on travel safety considerations, preferred supplier support, savings opportunities, logistical routings and options, and international entry requirements, if applicable.
• Handling large amount of information with strict attention to detail and strong organizational skills.
• Effectively multi-tasking while managing time and pressure and maintaining a professional rapport with clients.
• Relating to clients at various levels within their organizations using diplomacy and tact.
• Anticipating client needs and act on special requests; may need to provide specialized services to VIP clients.
• Maintaining awareness and adherence to client’s procedures, programs & policy guidelines while consistently applying Fox World Travel practices and programs.
• Maintaining a favorable and collaborative working relationship with co-workers in all departments to foster an environment of trust and mutual respect.
• Ensuring optimum customer service through effective use of computer systems and positive telephone techniques.
• Improving quality results by studying, evaluating, and making recommendations of process re-designs.
• Updating knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Operating with sense of urgency and interest and convey that to the traveler through actions.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintaining a high level of competency on Travelport GDS.
• Providing assistance to team members in researching and resolving service issues and help transition new team members into a Domestic Business Travel Specialist role, as needed.
• Other duties, projects and alternate assignments as determined by business need.

EXPERIENCE

Preferred

• 3 year(s): 3+ years travel industry related experience OR equivalent combination of education and experience

Please refer the Job description for details