CAFÉ & BAR STAFF

at  The Baby Goat

Join our dynamic team at The Baby Goat’s newest Cafe/Bar in Hamburg! We are currently seeking enthusiastic and dedicated individuals to join us as full-time staff members in our cafe and bar team. If you have a passion for providing exceptional customer service in a vibrant and welcoming environment, we want to hear from you. As part of our team, you’ll have the opportunity to showcase your skills, grow professionally, and be a part of creating great experiences for our guests. Apply now to become a valued member of The Baby Goat family!
Tasks

REQUIRED SKILLS AND ABILITIES:

Excellent communication and interpersonal skills.

• Strong multitasking abilities, with the capacity to handle multiple orders simultaneously.
• Attention to detail and ability to maintain high standards of cleanliness and hygiene.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
• Basic maths skills for handling cash transactions and calculating orders.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Knowledge of coffee brewing techniques, beer varieties, and cocktail mixing preferred but not required (training will be provided).

Customer Service: Provide exceptional customer service to all patrons, ensuring a welcoming and enjoyable experience.

• Food and Beverage Preparation: Prepare and serve a variety of coffee, beer, cocktails, and other beverages according to established recipes and standards.
• Maintaining Cleanliness: Maintain cleanliness and organisation of the cafe, bar, and dining areas, including regular cleaning of equipment and surfaces.
• Inventory Management: Monitor and manage inventory levels of food, beverages, and supplies, reporting to the manager to order needed supplies.
• Payment Handling - Processing payments from customers using the provided payment methods - cash and digital. Management of the cash draws.
• Menu Knowledge: Have a thorough understanding of the menu offerings, including ingredients, allergens, and preparation methods, to assist customers with their selections.
• Upselling: Proactively suggest additional items and upsell menu items to increase sales and enhance the customer experience.
• Compliance: Adhere to all health and safety regulations, food handling guidelines, and alcohol service laws to ensure a safe and legal environment for patrons and staff.
• Team Collaboration: Work collaboratively with other staff members to maintain a cohesive and efficient work environment

CORE ROLES AND RESPONSIBILITIES:

Customer Service: Provide exceptional customer service to all patrons, ensuring a welcoming and enjoyable experience.

• Food and Beverage Preparation: Prepare and serve a variety of coffee, beer, cocktails, and other beverages according to established recipes and standards.
• Maintaining Cleanliness: Maintain cleanliness and organisation of the cafe, bar, and dining areas, including regular cleaning of equipment and surfaces.
• Inventory Management: Monitor and manage inventory levels of food, beverages, and supplies, reporting to the manager to order needed supplies.
• Payment Handling - Processing payments from customers using the provided payment methods - cash and digital. Management of the cash draws.
• Menu Knowledge: Have a thorough understanding of the menu offerings, including ingredients, allergens, and preparation methods, to assist customers with their selections.
• Upselling: Proactively suggest additional items and upsell menu items to increase sales and enhance the customer experience.
• Compliance: Adhere to all health and safety regulations, food handling guidelines, and alcohol service laws to ensure a safe and legal environment for patrons and staff.
• Team Collaboration: Work collaboratively with other staff members to maintain a cohesive and efficient work environment.

Requirements

QUALIFICATIONS AND KEY FEATURES OF THE ROLE:

Previous experience in a similar role within the hospitality industry is desirable but not essential.

• High school diploma or equivalent qualification preferred.
• Must be of legal age to serve alcohol in the respective jurisdiction.
• A passion for providing excellent customer service and creating memorable experiences for guests.
• Ability to work effectively both independently and as part of a team.
• Positive attitude and willingness to learn and grow within the role and the organisation.

Benefits
What can we offer you?

A permanent employment contract.

• A fun and sociable working environment.
• A contribution to your monthly Travel costs.
• Good tips and a monthly beer allowance.
• An insight to Craft Beer.
• A full Baby Goat wardrobe.