CAFE Fraud Analyst - Bilingual Japanese and English

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

MUST BE LOCATED IN CA, AZ, ND, MN, OH, OR FL TO QUALIFY.

Monitors account activity to identify fraudulent financial transactions and violations. Secures accounts to prevent losses. Works with internal departments to validate that charges are authorized. Works with merchants to resolve customer service issues or fraudulent activity. Maintains merchant processing statistics and records.
A Fraud analyst for the Global Transition Solutions program will be responsible for reviewing applications in the Global Transition Solutions program and onboarding new customers. This position requires the applicant to be fluent in both Japanese and English. This position is customer facing and requires outbound calls to the customers both through phone calls and video conference calls.

Basic Qualifications

• Must be fluent in both written and verbal kanji/Japanese.
• High school diploma or equivalent
• Typically three to five years of related work experience

Preferred Skills/Experience

• Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situation
• Experience with loss mitigation
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Technical or trade school certificate in business or computer science preferred

Hours: 12:30pm-9:00pm EST
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la