Calibration Technician

at  Fluke

Day in the Life of a Calibration Technician
The role is responsible for customer care through technical support, inspection, calibration, and contributing to the service revenue. You are responsible for managing incoming and outgoing service requests covering the calibration, inspection, and repair of Alignment and Condition Monitoring equipment as well as developing service growth, with a proactive approach to customers.
Responsibilities
Technical
Fully inspect and test instruments returned from customers and end users.
Correctly and accurately calibrate the units.
Manage all assets – booking in, traceability records, logistics, and product shipping.
Effectively resolve application and technical questions for Fluke Reliability customers.
Manage the Service Engineers and hire equipment
Maintain stores and inventory levels.
Assist in organizing and maintaining the workshop according to health & safety regulations and ensure that all processes carried out are in accordance with our QA and ISO 9001.
Help drive continuous improvement within the department and Health & Safety procedures
Commercial
Proactively contact customers and actively manage reminder programs to drive revenue.
Own customer satisfaction and ensure we deliver excellence in customer service.
Utilize and maintain Fluke’s CRM system (Salesforce) to report, monitor, and understand gaps in service targets, then take corrective actions.
Analyse and manage productivity, make recommendations, and process improvements.
Answer customers’ requests, perform, and send quotations.
Assist the sales coordinator with ordering and invoicing management.
Experience
Engineering qualifications, Business Administration, or equivalent experience is required.
Excellent communication skills (verbal and written) required; must be able to interact with and convince both internal and external customers.
Experience with a customer-facing sales role, marketing, product planning, or product management experience would be desirable
Strong knowledge of database management, reporting, and analysis needed with excellent PC skills
Experience with industrial products, sales, and training preferred.
Personal Skills
Undertake all other reasonable tasks which will ensure the smooth and efficient running of the business, together with other team members.
Assist in any other areas of the company business which is considered necessary.
Demonstrate excellent customer focus with both external customers and other Fluke entities, ensuring a smart and professional company image is maintained.
Ability to work on own initiatives with a can-do attitude to ensure the smooth running of the calibration department.
Must be able to prioritize workload to meet deadlines required by the business.
Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .
Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation ( www.fortive.com ), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, “stretch” opportunitie

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