Call Center Agent - iGaming

at  Blue Iris Software Trading LLC

JOB OVERVIEW:

We are seeking 100+ experienced Telesales Executives with a proven track record in tele-sales, particularly in the i-gaming or online entertainment industry. The ideal candidates should be fluent in Telegu or Gujrathi, or Marathi, with proficiency in Hindi or Urdu. The role primarily focuses on convincing and onboarding clients for our gaming website, promoting new offers, providing clear process explanations, and offering continuous support to our clientele.

QUALIFICATIONS AND REQUIREMENTS:

• Experience: Minimum of 6 months of experience in telesales, call centre or telemarketing preferably in the gaming or online entertainment sector.
• Language Proficiency: Fluency in Telegu, Gujrathi, and Marathi is essential. Proficiency in Hindi is a must.
• Communication Skills: Excellent verbal and written communication skills in all specified languages.
• Sales Acumen: Strong persuasion and negotiation skills with a proven ability to close sales.
• Customer-centric: A passion for understanding customer needs and ensuring their satisfaction.
• Tech-Savvy: Familiarity with CRM software and other sales tools is a plus.
• Team Player: Ability to work collaboratively in a team-oriented environment.
• Adaptability: Flexibility to adapt to changing scenarios and business requirements.

• Client Onboarding: Engage potential clients, understand their needs, and provide comprehensive information about our gaming website.
• Sales Pitch: Effectively communicate and pitch new offers, promotions, and packages to potential clients.
• Process Explanation: Clearly elucidate the registration, payment, and usage process to clients, ensuring they have a seamless experience.
• Client Support: Address and resolve client inquiries, concerns, or issues promptly and professionally.
• Maintain Records: Document all client interactions, feedback, and sales data in the CRM system.
• Achieve Sales Targets: Meet and exceed monthly and quarterly sales targets.
• Stay Informed: Stay updated with the latest features, offers, and changes on the gaming website to provide accurate information to clients.
• Collaborate: Work closely with the marketing and customer support teams to ensure a unified approach to client engagement and retention.