Call Center Agent

at  MSX INTERNATIONAL

WHO WE ARE LOOKING FOR:

We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client.

The team member we are recruiting will be responsible for managing customers in order to:

• process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index;
• handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files.

REQUIREMENTS:

• High School Diploma or bachelor’s degree in Economics;
• Strong relational and organizational attitudes for an effective relationship with customers;
• Teamwork;
• Accuracy and compliance;
• Initiative and independence;
• Excellent verbal and written communication skills;
• Interpersonal skills;
• High level of computer literacy, especially MS Office;
• Language’s skills: Italian, English.

DUTIES AND RESPONSIBILITIES:

• Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied;
• Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction;
• Collect and analyze customer needs with a view to continuous improvement of the offered service;
• Manage relations with all internal structures for the resolution of complex problems;
• Manage document verification service;
• Verify the compliance and documentation of financing contract requests;
• Contact the sales network when documents integration is needed;
• Manage all the sales network’s requests on document clarification and integration;
• Manage contract’s settlement;
• Manage contract’s review and verification (updating of personal data and contracts).

The team member we are recruiting will be responsible for managing customers in order to:

• process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index;
• handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files