Call Center Agent (Outbound) - Trilingual (English, Cantonese and Mandarin)

at  Numeris

Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.
We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.
Work Type: Permanent Full-Time
Location: Work from Home within Canada

QUALIFICATIONS AND REQUIREMENTS

• Secondary school diploma or General Educational Development (GED) Preferred
• Must be available for a set shift schedule of four weekdays and one weekend day
• Trilingualism (English, Mandarin and Cantonese) is mandatory
• 1 year in similar role or customer service related work/volunteer experience
• Ability to problem solve and overcome objections on the phone
• Demonstrate a courteous, polite, customer service approach
• Professional customer service attitude
• Strong communication (written & verbal) and active listening skills
• Strong computer skills minimum typing speed of 45 wpm; navigation, multitasking skills
• High attention to detail & accuracy

YOUR HOME OFFICE SET UP REQUIREMENTS

• High-speed internet connection
• Mobile or landline telephone with strong mobile network
• A wired or Bluetooth headset for call confidentiality
• A quiet space to perform your duties

Please refer the Job description for details