Call Center Analyst, Work Force Management

at  Providence Health Plan

Beaverton, OR 97005, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Jul, 2024USD 43 Hourly19 Apr, 2024N/AContact Centers,Management Software,Genesys,Workforce Management,AvayaNoNo
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Description:

REQUIRED QUALIFICATIONS FOR THIS POSITION INCLUDE:

  • 2+ years of experience in workforce management utilizing WFM software, preferably in contact centers with at least 100 employees

PREFERRED QUALIFICATIONS FOR THIS POSITION INCLUDE:

  • Bachelor’s Degree - OR- a combination of equivalent education and experience
  • Certified Workforce Planning Professional (CWPP) designation
  • Experience with Calabrio Workforce Management software preferred (scheduling, performance tracking, reporting). Will consider other platforms like Avaya,Genesys, Verint and NiCE
  • MS Excel experience

Responsibilities:

  • Please have flexibility to work occasional evenings and weekends to meet deadlines

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Hospital/Health Care

Pharma / Biotech / Healthcare / Medical / R&D

Health Care

Graduate

Proficient

1

Beaverton, OR 97005, USA