Call Center Associate I

at  TicketNetwork Inc

The Call Center Associate is Customer Service position, tasked with fielding certai sales and all support calls and emails for the Contact Center at TicketNetwork.
This position requires employees to act as the first line of contact for the inbound customer support enquiries via phone calls and emails from clients, as well as for the incoming inquiries for the Back of house team. The position also acts as a bridge between supplying partners and clients, using phone outreach to clarify and troubleshoot client issues. This position will also be involved in email communication to better service clients.

• Fielding inbound support calls and emails, with the intent of resolving all first level support.
• Contacting supply teams via telephone to discuss and confirm delivery details, and updates.
• Relaying delivery information to clients
• Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team
• Fields inbound support calls for partner sites
• Troubleshooting and answering general questions related to client ticket requests
• Contacts Broker partners via telephone to discuss and confirm delivery details, and updates
• Coordinates delivery updates with clients
• Communicates with other internal departments as necessary
• Other tasks as assigned by management