Call Center Manager

at  LendingTree

POSITION: CALL CENTER MANAGER (REMOTE)

QuoteWizard by LendingTree is seeking a highly motivated, relationship-oriented, laser focused candidate to assist in our performance management & growth as a Contact Center Manager for our Inbound and Outbound Warm Transfer Programs. The Contact Center Manager will prepare, motivate, and coach their staff members to provide excellent service to our consumers while meeting aggressive metric targets in a highly production-oriented remote call center environment. They will set objectives, analyze performance behaviors, ensure call quality standards are met, manage personnel decisions, assist with hiring and upskilling efforts, manage the progressive discipline process, enforce company policies, and ensure that the company and staff meet goals.

QUALIFICATIONS:

• High School Diploma required (Bachelor’s degree preferred)
• 3+ years management experience required
• 5+ years Customer Service and/or Sales experience required
• Prior experience in outbound telemarketing preferred
• Any similar combination of the above education and experience
• Prior experience in managing remote employees preferred

KNOWLEDGE / SKILLS / ABILITIES:

• Professional Knowledge
• Ability to identify strengths and weaknesses of the team; mentor and assist with developing performance and career path of agents
• Ability to multi-task, meet deliverables, be detailed-oriented, be dynamic, and be innovative
• Proficiency in Microsoft Office
• Ability to learn and use various software applications
• Ability to use technology to support a sales and service process
• Experience with Five9, our Call Center Software, is a plus
• Communications
• Effective oral and written communication skills
• Excellent interpersonal skills
• Ability to interpret and apply required policies and procedures
• Approachable

WHAT ELSE YOU SHOULD KNOW:

• We’re a publicly-traded company (TREE).
• We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
• We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.

Please refer the Job description for details