Call Center officer

at  ITCONNECTUS PTE LTD

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery

• To ensure accuracy and compliant for all customers’ requests
• To successfully cross-buy the Bank’s products and services
• To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and needs
• To adhere to professional standards of behavior& conduct in dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise
• Support and protect the DBS brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
• Support Operations in managing and resolving requests related to customers’ follow up and transactional request fulfilment. (Fulfilment Team)ensure message consistency across the different online platforms

Minimum Educational level :
1) Diploma & Degree holders

Please refer the Job description for details