Call Center Representative

at  ABM College

ABM College is currently seeking a full-time Call Center Representative (Sales) for immediate hire at our Calgary campus.

POSITION OVERVIEW:

• Our Advisors are dedicated to assisting potential students in selecting and enrolling in their ideal program.
• The position is best suited for highly competent, energetic, and exceptionally motivated individuals –a positive attitude and friendly demeanor are key to success.
• The close-knit administrative staff provides a supportive and welcoming environment to help foster success.
• We offer competitive compensation, commission-based incentives, and numerous other benefits.

QUALIFICATIONS & REQUIREMENTS:

• A results-driven self-starter.
• A proactive approach to development and growth.
• Passionate about providing a Top-Tier sales experience.
• Experience in achieving sales targets is an asset.
• Experience in a post-secondary education institution is an asset.
• Advanced knowledge of an Admissions process within a post-secondary environment demonstrating knowledge of Admission criteria, policies, and procedures.
• Excellent communication skills.
• Excellent ability to perform tasks with accuracy, promptness, and minimal supervision.
• Excellent organizational, time management, and multitasking skills.
• Superior skills in the delivery of student services.

EDUCATION:

• Bachelor’s Degree. (preferred)

EXPERIENCE:

• One Year in sales. (preferred)
  Pay: $17/hour plus commission. ($200-300 per enrolled program)

• Assist with recruitment through warm calling, student interviews, information sessions, and booking appointments for admissions.
• Follow up with prospective students for any inquiries through direct meetings, live chat, phone calls, and emails with the aim of booking appointments for admissions.
• Assist prospective students in their career exploration.
• Advise prospective students about the programs offered, admissions procedures, eligibility, costs involved, and financial assistance services.
• Exceed the admission enrollment sales quotas set by the College.
• Provide clarifications to prospective students’ queries in a professional manner.
• Assist prospective students with the admission process.
• Participate in recruitment events, open houses, school fairs, information sessions, exhibitions, school visits, and off-campus events.
• Arrange orientation programs, educational workshops, and graduate programs for students.
• Provide support to prepare admission-related presentations and host student receptions.
• Maintain a database of student information, telephone logs, and student feedback to generate student reports for management whenever required.