Call Center Representative-Customer Service and Appointment Scheduling

at  Blueprint Inc

CALL CENTER CUSTOMER SERVICE PROFESSIONALS WANTED – EARN $20.00-24.00/HR. (BASE SALARY ($20.00) + PERFORMANCE BONUSES/BENEFITS)-GREAT CAREER OPPORTUNITY!

We are a successful automotive dealership looking for dynamic, energetic, career-oriented professionals who are masters of influence and love working on the telephone. You can be part of our mission to help provide a premium customer experience and pursue your total vocation with an ever-growing number of career development opportunities. You will be working in an Inbound/Outbound call center as the first point of contact for our customers. You will be the “voice of the dealership” that schedules appointments for our Service Department. No cold calling!!!

CALL CENTER AGENT QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent
• Proficient in relevant computer applications
• 1-3 years of experience in a call center/phone customer service environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
• Bilingual is a plus, but not required
• Must be able to work a flexible schedule including some evenings and weekends (40 hours/week)
  Responsibilities:

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Recommend additional upcoming services
• Identify and escalate issues to supervisors
• Provide service and appointment information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned