Call Center Representative

at  Foundever

ABOUT THE POSITION

We are currently recruiting Customer Service Representatives to join our team of incredible people. Apply to be a part of our Customer Service - Inbound Team where delivering exceptional service is a passion and a natural part of who you are. It’s in your DNA! We want people who have an excellent personality, empathy and strong work ethic.
Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.
You will answer inbound calls and assist with general banking enquiries from existing customers. This can range from credit cards, transaction/savings accounts, and online banking.

These can include:

• Providing customer account balances
• Replacing debit and credit cards
• Closing credit card accounts
• Updating personal information
• Resetting online banking passwords and reactivating SMS protect
• Investigating unusual transactions and loading disputes if necessary
• Triaging fraud enquiries
• Load complaints and capture customer feedback
• Providing customers accurate information
• Following strict identification guidelines

There are no sales or up selling/cross-selling involved in this role.
Please note: There is an opportunity to work from home subject to meeting job score card requirements, which include attendance, assessments, trainer evaluation and class performance. All training, assessment and operational requirements will need to be met.

ABOUT US

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Please refer the Job description for details