Call Center Representative

at  Maine Family Planning

Maine Family Planning is seeking a full-time Call Center Representative. This position will be in an MFP clinic setting until the candidate is fully trained.
The Call Center Representative will act as a point of contact for patients by phone and acts as a role model for customer service.

QUALIFICATIONS NEEDED FOR POSITION:

Experience and Skill Requirements: The following experience and skills are considered essential:

• One to two years working in social/health services with knowledge of health care system and/or family planning system required.
• Ability to be organized, manage systems, computer skills.
• Experience with Electronic Practice Management system preferred.
• Proficiency in keyboarding, application of a variety of moderate complex computer PC software and office equipment (fax machine, photocopier, multi-line phone, etc.)
• Strong understanding of data entry and the ability to integrate multiple applications of information systems.
• Working knowledge of medical terminology and insurance
• Evidence of strong customer service skills and experience
• Ability to act with dignity and respect for all customers, both internally and externally
• Effective oral and written communications skills that convey a caring and competent professional attitude. Must be able to interview patients to obtain pertinent medical information necessary to accurately assign clinical personnel based on their medical condition.
• Strong organization skills necessary to efficiently prioritize and complete a variety of task.
• Ability to set priorities; flexibility to meet changing patient and system needs.

Education and Knowledge Requirements: The following education requirements are considered essential:

• High School Diploma or GED required.

Full Benefits package: health, vision, dental, life, short- and long-term disability insurance, 403 (b), sick, vacation and holiday pay.
Starting salary: $20.20 hr.
Maine Family Planning is an E.O.E.
It is MFP’s policy to ensure equal employment opportunities without discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, citizenship, genetic information, whistleblower status, military/veteran status, or any other characteristic protected by law.

Please refer the Job description for details