Call Center Representative - Patient Engagement Center - High Desert

at  Providence

DESCRIPTION

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• 2 years Customer service environment.
• Basic MS Windows, Excel, Word, and Outlook experience.

PREFERRED QUALIFICATIONS:

• Experience in a Healthcare setting.
• Customer service experience in a managed care environment.
• IDX experience.

Please refer the Job description for details