Call Center Supervisor

at  TechnologyAdvice

Hi, we’re TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

WHO YOU ARE

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
• Proven sales or training experience in the B2B space
• 2+ years experience training and developing sales teams and individuals
• 2+ years experience coaching and training individuals with varying levels of sales experience
• Excellent communication skills, both written and verbal
• Ability to effectively provide constructive and transparent feedback
• People oriented and results driven
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TECH REQUIREMENTS

In order to perform the job duties of a Call Center Supervisor, you must be able to meet the following requirements.

Hardware: To support the necessary systems for TechnologyAdvice, the following minimum requirements for a laptop or desktop computer are required.

• Windows 10 Home, Windows 10 Pro, or Mac OS (Windows 10 Home S Mode and Chromebooks do not meet the requirements)
• Intel i3 processor or comparable
• 8GB of RAM
• 250GB of hard drive storage
• 1920 x 1080 Display Resolution

• Work with our call center team to implement sales training programs that will improve the volume and quality of our conversations
• Utilize video, audio and written communication to administer daily training and coaching sessions
• Respond to questions and concerns, providing them with the proper direction & mindset
• Conduct mock calls and offer constructive feedback on ongoing call performance
• Assess the quality of calls and sales interactions of call center agents, working one-on-one with them to provide individualized sales technique coaching
• Motivate teams to reach weekly, monthly, and quarterly goals
• Analyze ongoing trends in data and develop action plans to improve performance
• Offer creative solutions to improve agent success rates and to encourage both low and high performing individuals
• Help to optimize workflow and identify inefficiencies in
• Perform quality assurance training as needed
• Share feedback on internal technology needs relevant to telemarketing execution