Call Centre Agent - Part-Time

at  Queensway Carleton Hospital

REQUIREMENTS:

• Grade 12 education
• 6 months experience using a swtichboard
• Knowledge of medical terminology
• Working knowledge of MS Word, Excel, Microsoft Outlook and Meditech
• Must be familiar with all Hospital Policies and Procedures and be capable of handling all phases of Hospital communications
• Ability to deal calmly with emergency situations
• Excellent interpersonal skills to be able to communicate effectively in both oral and written format with Call Centre Staff, Hospital Staff, physicians, Nursing, and paramedical staff on matters relating to Call Centre

• Answering and redirecting telephone calls and visitors at the main reception counter
• Operating ancillary communication systems in order to process emergency codes
• Responding to all alarms and contacting the appropriate parties in case of emergency
• Performing clerical duties including but not limited to: preparing envelopes, updating Critical, keeping an updated tracking list of loaner pagers
• Paging staff and physicians and maintaining accurate paging logs
• Processing all emergency code procedures
• Demonstrate QCH values, collaboration, accountability, innovation, respect
  Please note: The 24 hour per day operation is divided into shifts and is of “constantly interrupted” nature, ofter requiring working long periods in a seated position.