Call Centre Associate x8 / Call Centre environment

at  TEMPSERV PTE LTD

Singapore, Southeast, Singapore -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate29 Jul, 2024USD 2300 Monthly04 May, 2024N/ACustomer Service,Interpersonal SkillsNoNo
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Description:

REQUIREMENT:

  • Min O level / ITE / Diploma in any discipline
  • 1 year exp in Customer Service / Call Centre will be added advantagesPossess excellent customer service, communication and interpersonal skills

  • Tempserv Pte Ltd
    License No: 06C3745
    Ivy Ng Siew Hoon I EA. Reg. R110259

Responsibilities:

  • Handle customers’ queries (via telephone / email) escalated from Call Centre
  • Handle queries from walk-in customers
  • Handle first level troubleshooting with regard to the Internet e-services
  • Escalating complex queries for superior’s intervention
  • Engaging customer in change management campaigns
  • Suggest improvements arising from feedbacks or interaction with the customersSubmit daily report in a timely manner
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REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Diploma

Proficient

1

Singapore, Singapore