Call Centre Customer Service Officer

at  Dess Group

REPORTING DIRECTLY TO THE MANAGER THIS POSITION WILL HAVE THE RESPONSIBILITIES FOR THE FOLLOWING:

• Provide a professional level of service in-line with company policies and procedures
• Deliver a level of service that exceeds our customers expectations
• Ensure smart working practices are followed to contribute to ensuring and maintaining the smooth running of the daily operations of the Company
• Promote and portray a positive image for the Company
• To be helpful, polite, knowledgeable and resourceful
• Provide and maintain a safe workplace in accordance with OH&S policies and procedures

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE THE FOLLOWING SKILLS AND ATTRIBUTES:

• Demonstrates well-developed personal communication skills
• A high level of keyboard and computer knowledge, and data entry skills
• A high level of customer service and leadership skills
• Has the ability to listen and communicate well
• Demonstrates an ability to remain calm under pressure and able to work accurately in a fast paced environment
• Ability to work within a team environment
  The role of a Call Centre Customer Service Officer is a rewarding and responsible position within a dynamic company.
  Please be sure to include a covering letter addressing the key criteria set out in the Job Description included to the right of the Job Details shown here as the first page of your resume.
  This is an excellent opportunity. If you are friendly, reliable, motivated with the ability to work in a fast paced environment with a focus on customer service, who is well presented and flexible towards working hours, then we would like to hear from you!