Call Centre Manager - B2B Solutions / HR

at  Mana Resourcing Ltd

JOB TITLE: HR Advisory - Associate Director
LOCATION: Coventry
SALARY: £60,000 + £10K bonus + £10K car allowance
The COMPANY
Our client is a very well-established nationwide provider of business-critical services to thousands of organisations all over the UK.
The ROLE

The successful HR Director will be required to do the following:

• To lead and direct the HR Advisory team.
• To manage consultants’ performance within a contact centre environment.
• Drive the coaching initiative within the department.
• Undertake and lead the mystery shopping within the department.
• Identify training needs, themes and trends as well as areas for improvement and communication of these across the department.
• Develop, and implement a strategy to ensure there is strong technical knowledge across the department.
• Promote awareness of additional services within the Group and subsequently drive referrals within the department.
• Effectively manage all Consultant workloads.
• Monitor and review performance activity on a daily basis.
• Assist and lead in any recruitment and interviews for the department.
• Deal with client complaints and internal formal meetings (eg disciplinary and grievance).
• This is a 100% work from the office role. It is not hybrid.

CANDIDATE

Our client is looking for a Associate Director of HR Advisory with the following experience and attributes:

• Operational HR experience is required.
• Experience in a senior leadership team working with key stakeholders.
• Used to running large departments with around 100 staff in.
• A passion for coaching and developing others.
• Excellent communication and people management skills.
• Ability to work in a fast-paced contact centre environment
• A dynamic and flexible approach, as well as the ability to work under pressure
• Excellent service issue / complaint resolution skills
• Capability to work under pressure with a solutions-based approach

This role is commutable from:
Hinckley
Atherstone
Nuneaton
Coventry
Bedworth
Tamworth
ALTERNATIVE JOB TITLES: HR Manager, HR Director, HR Advisor Manager, HR Director, Call Centre Manager

Please refer the Job description for details