Call Centre Officer (5 days work/ Call centre environment)

at  Search Index PTE LTD

REQUIREMENTS :

• Previous call center or customer service experience preferred.
• Team player with good interpersonal and communication skills.
• Self-motivated and able to work independently with minimal supervision.
• No experience are welcomed
  Interested candidate, kindly apply now or email your updated CV to Search32@searchindex.com.sg

• Handle enquiries via hotline, email, and other channels.
• Understand customer needs and provide prompt, accurate, and satisfactory responses.
• Manage various call types, including:
• Filing claims (over-deductions, failure to exit, double deductions).
• Point-to-point enquiries.
• Making outbound calls to customers who requested callbacks.
• Record conversations accurately in the call center system.
• Meet or exceed individual and team KPIs set by management.
• Maintain a positive and helpful attitude with all customers.
• Perform additional duties as assigned by Team Leaders or Supervisors.