Call Centre Quality Analyst
at Blue Iris Software Trading LLC
Dubai, دبي, United Arab Emirates -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 12 Sep, 2024 | Not Specified | 18 Jun, 2024 | N/A | Metrics,Constructive Feedback,Communication Skills,Analytical Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION: QUALITY ANALYST - CALL CENTER
Note: This is a 6 working day job.
OVERVIEW:
We are seeking a meticulous and dedicated Quality Analyst to join our call center team. The ideal candidate will be responsible for monitoring and evaluating the performance of our customer service representatives to ensure adherence to company standards and enhance the overall customer experience.
QUALIFICATIONS:
- Proven experience as a Quality Analyst in a call center environment.
- Strong analytical skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to provide clear and constructive feedback.
- Proficiency in quality assurance software and tools.
- Strong understanding of call center operations and metrics.
Responsibilities:
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - QA & Testing
Customer Service
Graduate
Proficient
1
Dubai, United Arab Emirates
