Call Handler Mental Health and Physical Health Single Point of Access

at  Bradford District Care NHS Foundation Trust

Call Handler Single Point of Access - Band 3 - Permanent positions available
Are you passionate about helping people in need ?
Do you strive to deliver a quality and positive customer experience ?
Do you want to work with a team who supports staff wellbeing ?
Do you want the opportunity to develop your skills and knowledge in Mental and Physical Health ?
If so this is is a rewarding role within Clinical Administration Services working for Single Point of Access.
As a Call Handler Administrator you will provide an efficient, effective and high quality call handling function supporting service users, patients and carers with queries and signposting to appropriate clinical teams.
Customer care
Answering up to 10 calls per hour and signposting callers to appropriate clinical services
Updating workflow systems and patient records
Liaising with clinicians
Processing referrals
Bradford District Care Trust’s Single Point of Access team are specialist call handlers dealing with enquiries from patients, service users, carers and clinicians for a number of community physical and mental health services.
The service is a call handling service for community services across Airedale and Bradford.
This service is a point of contact for professional and public alike, requiring service provision for District Nursing, Virtual ward, Community Matrons , First Response and CMHT’s. There is scope for the service to grow and bring in additional services.
This is an exciting opportunity to be a part of a growing team. You will provide vital support to our clinical teams whilst maintaining front line contact with our patients and service users.
The role would be suitable for homeworking, with a requirement to attend the office on an adhoc and emergency basis. The role is ideal for those with experience of patient and service user contact, an excellent telephone manner and a strong customer focus. Comprehensive training will be provided to the right person covering both Mental Health and Physical Health

EVERYTHING WE DO IS UNDERPINNED BY OUR CORE VALUES: -

We Care - We act with respect and empathy, and always value difference
We Listen - We understand people’s views and respond to their individual needs
We Deliver - We develop and provide excellent services and support our partners
We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :
Increase mileage rates for > 3500
A wide range of health and wellbeing support packages
A range of internal and external development and learning opportunities
Plus many more.
We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.
BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.
Please read the attached job description and the person specification for further details about this role

Please refer the Job description for details