Call Handler - Urgent Care

at  Mid Cheshire Hospitals NHS Foundation Trust

To provide an administration service to the single point of access and referral service, acting as first point of telephone contact for healthcareprofessionals. Enter demographics accurately and timely onto Adastra, PCS and other trust systems whilst observing confidentiality and dataprotection principles.2. The call handler will be responsible for monitoring and escalating the National 4 hour target for patients who have presented through theEmergency Department. The post holder will be responsible and accountable for escalating patients in a timely manner.3.
To deliver general office administration duties including running uncoded PCS reports and highlighting to the relevant Clinician, booking DVTpathway appointments and scan slots, forwarding out of area patient details to their relevant practice and monitoring the specimen box andarranging timely collection.4. Support clinician by liaising with medical, social and transport services and coordinate appointment for patients referred to established clinicalcare pathways.5. Maintain constructive and professional relationships with others within and across Divisions, GP practices and external agencies, in order toimprove the effectiveness and efficiency of services to patients.6. Be fully conversant with all required electronic systems for correspondence, including computer systems associated with the management ofpatients and/or health information, and being able to obtain information using the Internet.7.
To follow patient alert system procedure, ensuring rapid flow of communication to an appropriate clinician or 999 services.8. Report any Adastra technical issues to clinical professional team or unit manager.9. Ensure that all scanning, photocopying and shredding is undertaken during shift in accordance with MCHT guidelines and policy.10. Be responsible for own workstation, ensuring equipment and stock levels are maintained for service requirement

Please refer the Job description for details