Campus Visits Coordinator

at  Palm Beach Atlantic University

SUMMARY:

In support of the University’s mission and enrollment objectives, the Campus Visits Coordinator manages the day-to-day operations of the daily campus visitors; prepares itineraries for prospective students; provides excellent customer service to visitors and telephone callers; provides administrative support to the University Admissions office.

EDUCATION AND EXPERIENCE:

• Associate’s degree required, Bachelor’s degree preferred.
• Possesses 2 years’ experience in a fast-paced office environment with demonstrated customer service.

ESSENTIAL FUNCTIONS

• Plans daily visits and tours for prospective students and their families, including managing the details of their visit such as reserved parking, scheduling counselor sessions, connecting students with opportunities on campus, fulfilling special requests, etc.
• Reviews tour route regularly and makes adjustments as needed to ensure an optimal guest experience
• Selects, trains, schedules, supervises, develops, mentors, corrects, and evaluates Campus Tour Guides (e.g. Federal Work Study, hourly student employees, summer interns).
• Ensures that tour guides are knowledgeable about the University’s people and programs and represent the University with professionalism.
• Provides Campus Tour Guides with regular training, mentoring, and promotion opportunities. Serves as their role model.
• Updates display board for daily visitors.
• Monitors visit trends, anticipates higher-volume months and prepares with staffing and supplies accordingly.
• Responds to telephone inquiries and respond to requests for campus visits.
• Coordinates follow up with campus guests on a regular rotation to answer any questions that they have had since their visit and demonstrate the caring ethos of PBA.
• Maintains the Campus Visit Microsoft inbox, handles routine inquires, and refers prospective students to the appropriate Admissions Counselor.
• Coordinates individual campus visit requests for traditional undergraduate, graduate, evening and online prospective students including VIP visits.
• Serves as host for VIP visits as needed.
• Assists the Campus Visits Manager with preparations for Open Houses, Preview Days, and other visit events.
• Orders necessary hospitality items for Welcome Area and information sessions. Places purchase requests and orders
• Updates and implements a Training Program for Campus Tour Guides.

NON-ESSENTIAL FUNCTIONS

• Attends university functions on campus and represents the university at off-campus functions as needed.
• Gives Campus Tours to prospective students and families, when needed.
• Performs other duties as assigned.