Canadian Technical Field Trainer – National Accounts

at  Mevotech

JOIN OUR TEAM AT MEVOTECH!

Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Canadian Technical Field Trainer – National Accounts to join our dynamic team.

ABOUT US

Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we’re dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed Companies.

POSITION OVERVIEW

As a Canadian Technical Field Trainer specializing in National Accounts, you will be responsible for providing advanced technical training and support to our key national account customers. You will collaborate closely with our national account management team to ensure that our clients receive comprehensive training on the use, maintenance, and troubleshooting of our products and services. Your role will be pivotal in enhancing customer satisfaction, retention, and loyalty through effective training initiatives and proactive technical support.

Key Responsibilities

• Work closely with leadership team and product specialists to develop customized training programs tailored to the specific needs and technical requirements of our national account customers.
• Conduct dynamic and interactive training sessions such as installer training classes, lunch & learns and Webinars.
• Ensure that training sessions effectively cover product functionalities, troubleshooting techniques, and operational procedures relevant to national account clients.
• Serve as a technical expert and escalation point for national account customers, addressing complex technical inquiries, troubleshooting issues, and providing expert guidance to resolve challenges promptly.
• Build and maintain strong relationships with key stakeholders within national account organizations, including technicians, engineers, and decision-makers.
• Collaborate with different departments to grasp customer goals, predict training requirements, and provide proactive technical assistance that meets customer expectations.
• Maintain accurate records of training activities, certifications, and technical documentation for national account customers.
• Provide regular reports and updates to management on training outcomes, customer satisfaction metrics, and ongoing technical support initiatives.

IDEAL QUALIFICATIONS

• Post-Secondary Education in Business Management
• 5+ years of previous industry experience working in automotive aftermarket, heavy duty equipment, or OEM
• Previous experience as an automotive technician or installer (strong asset)
• Proven experience in technical training, customer support, or field service roles, preferably in national accounts or enterprise-level environments.
• Excellent communication and presentation skills, with the ability to explain technical concepts clearly.
• Fluency in both French and English is a mandatory requirement.
• Valid Driver’s license
• Willingness to travel approximately 70-75% of the time.

• Work closely with leadership team and product specialists to develop customized training programs tailored to the specific needs and technical requirements of our national account customers.
• Conduct dynamic and interactive training sessions such as installer training classes, lunch & learns and Webinars.
• Ensure that training sessions effectively cover product functionalities, troubleshooting techniques, and operational procedures relevant to national account clients.
• Serve as a technical expert and escalation point for national account customers, addressing complex technical inquiries, troubleshooting issues, and providing expert guidance to resolve challenges promptly.
• Build and maintain strong relationships with key stakeholders within national account organizations, including technicians, engineers, and decision-makers.
• Collaborate with different departments to grasp customer goals, predict training requirements, and provide proactive technical assistance that meets customer expectations.
• Maintain accurate records of training activities, certifications, and technical documentation for national account customers.
• Provide regular reports and updates to management on training outcomes, customer satisfaction metrics, and ongoing technical support initiatives