Cancer Support Worker - Band 4

at  Gloucestershire Hospitals NHS Foundation Trust

• Provide telephone advice and refer on or signpost to other sources of support. -Communicate and signpost to appropriate needs related information. -Guide people through the use of self-assessment resources. -To utilise verbal and non verbal communication skills to effectively communicate with patients, their families and carers.

This may include patients/carers who may or may not have barriers to communication for example, language through cognitive or physical impairment. - Deliver Personal Care and Support Assessments and the development of a Personalised Care and Support Plan - Implement, monitor and review the Care Plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate. - Evaluate outcomes of care delivery as appropriate. -Identify indicators of need or changes in need through telephone contact and respond appropriately.

• Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care.

Please refer the Job description for details