Candidate Engagement Specialist

at  Webhelp

JOB ADVERT

Are you the calm in the storm, the one who knows just how to assemble a winning team even amidst chaos? Do you thrive on building connections and love the challenge of meeting targets? If you’re the kind who sees people’s strengths like gems waiting to shine, this role is tailor-made for you!
Join our vibrant team in Cape Town as our Candidate Engagement Specialist, where efficiency meets teamwork in the most exciting way possible. In this role you’ll be at the forefront of our recruitment process, ensuring every interaction leaves a lasting impression.
We’re looking for someone with impeccable communication skill and exceptional telephone manner. Someone who can listen not just to words but to the unspoken too, as you’ll be collaborating closely with our Candidate Engagement Team Leader to handpick candidates through telephone interviews for our Recruitment Consultants.

YOUR QUALIFICATIONS AND EXPERIENCE

Concentrix is a great match if you have:

• A matric certificate
• A minimum of 6-12 months experience within the operational team as an Advisor or Recruitment Administrator
• The ability to thrive in a fast-paced environment
• A proven track record of delivering against high-volume productivity requirements
• The ability to work independently while maintaining confidentiality, ensuring the trust of both candidates and the organisation
• Drive and determination to meet exceeding targets
• A level head and calm temperament when multitasking or under high pressure
• A keen eye for detail through remaining procedure driven

After applying, you will be sent a link to complete a quick chat-based interview. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Completing and passing this step is essential for shortlisting.
Please note that the appointment will be made in line with the company’s EE Plan.

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• Providing candidates with an exceptional first experience. You’ll be their guide, selling the role, the opportunity, and our business with enthusiasm and clarity
• Managing talent pools and applications via ATS systems
• Shifting applications based on client and campaign needs, ensuring a seamless process from start to finish
• Taking charge of inbound and outbound calls, conducting telephonic pre-screening with applicants to determine who progresses to the next stage, ensuring only the best fit candidates move forward.
• Handling all forms of communication with applicants, from voice to email to SMS keeping them informed and engaged throughout their journey
• Meeting and exceeding daily, weekly, and monthly targets and KPIs, ensuring our recruitment process remains on track and delivers against client and business requirements
• Tracking the percentage of candidates who are booked and attend and pass any scheduled interviews
• Gauging candidate satisfaction to continuously improve our recruitment process
• Monitoring the headcount delivery to ensure we meet our recruitment needs
• Keeping our ATS fully updated as candidates progress through their journey, understanding the impact of accurate data on wider onboarding activities and critical reporting requirements
• Monitoring the talent pipeline by flagging any reductions in applications or risks to delivery to your line manager promptly
• Working closely with Recruitment Consultants to define candidate profiles based on previous success factors, ensuring we attract and retain top talent