Cardiology Investigations Unit Administrative Support

at  Epsom and St Helier University Hospitals NHS Trust

JOB OVERVIEW

This is an exciting time to join the Cardiology Investigations team at Epsom & St Helier Hospitals as we look to expand our provision of cardiology services. We are looking for a motivated, dynamic and enthusiastic individual to work across the 2 Trust hospital sites (Epsom General and St Helier) to provide clerical & administrative support to the multidisciplinary clinical team.
Reporting to the Principal Cardiac Physiologist, you will liaise with the cardiology investigations scheduler in order to schedule a range of cardiac diagnostic tests and liaise with the management team, in order to provide the required administrative support.
A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service. It is expected that the successful candidate will have experience of working in an NHS environment and have an understanding of waiting list management.
The role is predominantly patient facing and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be important in supporting day to day duties.
If you would like to find out more or have any questions relating to the role, please contact Joana Rodrigues (joana.rodrigues1@nhs.net) with any questions or simply apply directly.

DESIRABLE CRITERIA

• Ability to work as part of a team
  Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
  References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
  Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
  Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
  DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.

APPLICANT REQUIREMENTS

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

MAIN DUTIES OF THE JOB

1. To be responsible for providing clerical and administrative support to the multidisciplinary team within Cardiology Investigations.
2. A significant part of this role is to be able to communicate effectively with both hospital personnel and patients. To act at all times as a team member to support the delivery of high quality direct and indirect patient care.
3. To work with waiting lists for all Cardiology Investigations with full compliance to the Trust Access Policy for elective care pathways.
4. To provide a welcoming and efficient reception service. Ensure that patients are greeted courteously, helping to achieve the smooth running of the sessions in liaison with the clinical staff (technical and medical).
5. To process telephone enquiries and correspondence from patients, other hospitals, GP’s and other departments within the hospital and to liaise with the clinical staff where appropriate.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.