Care Coordinator

at  Heritage Homecare

WHO WE ARE:

Established in 2014, Heritage Homecare is an Nurse managed Homecare Company providing services to the Elderly in South Dublin. As an HSE Approved Service Provider we deliver tailored services offering part time and full-time support to our clients. Well established in our office locations in Dun Laoghaire and Dundrum, we also have a strong and growing private clientele. Our team are positive, hardworking, and friendly professionals who are passionate about delivering the best possible services to our clients.

EXPERIENCE

• At least three years of professional working experience
• A minimum of one year’s office experience in a fast-paced environment
• A minimum of 6-12 months in a rostering or scheduling role ideally in Homecare
• A proven record of independent and collaborative teamwork
• High level of interaction and communication in previous role

• Ongoing maintenance of Clients daily and weekly Carer visits
• Identifying suitable and available Carers for New Clients
• Meeting Carers and working to create regular and sustainable Client visits for them
• Scheduling of daily rotas and forward planning including managing holiday and sick leave
• Using our specialist rostering software to ensure effective utilisation of Carers time
• Communicating regularly with Clients and managing their expectations
• Live monitoring and updating of the Carer App
• Dealing with ongoing variations or changes to Clients scheduling requirements
• Dealing with ongoing variations or changes to Carers availability to work
• Communicating effectively on all routine and emergency situations in a calm, reassuring and decisive manner
• Participating in bi-weekly team meetings
• Working closely with Care Managers and Quality Managers to understand the requirements of Clients and Carers for effective matching
• Providing support to other team members and other aspects of business operations as needed
• Participate in the Back up On-call rota after an initial settling-in period (approx. one weekday evening per week for 3 months on and 3 months off). This is a back up to support the on call operator only if needed.