Care Coordinator

at  Total Life Inc

ABOUT US:

Total Life is pioneering the evolution of preventive health, aiming to redefine healthcare through a patient-centric telehealth platform, particularly for older adults. At Total Life, we are on a mission to support seniors and combat mental health issues by making quality, affordable emotional support services easily accessible. We are empowering older adults to live more fulfilling lives because we know age is just a number.

OUR REQUIREMENTS:

• Proven experience in customer service, administrative roles, or care management.
• Excellent communication skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Ability to handle sensitive information with discretion and professionalism.
• Expert in conflict management.
• Familiarity with EHR, CRM, and other communication tools.

• Handle inbound emails, SMS, and calls from existing clients, general inquiries, and providers.
• Provide clinical support through these communication channels as required.
• Ensure timely and effective responses, maintaining high standards of customer service.
• Manage rebooking and re-assigning clients to ensure continuity of care.
• Address and resolve any issues related to client appointments and schedules.
• Complete various forms and administrative tasks as assigned.
• Ensure accuracy and compliance in billing and claims processes.
• Work closely with clinical and administrative teams to optimize client care and service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.