Care Group Director: Collaborative Care

at  North Tees and Hartlepool NHS Foundation Trust

The Care Group Directors are responsible for the operational delivery of clinical services within the designated care group and work collectively internally and with partners to ensure seamless care for patients across clinical pathways.
The post holders are responsible for ensuring the Care Groups deliver national and local health care priorities across the pathways, ensuring clinical quality, delivery of all constitutional standards, patient safety, finance and improving patient and staff experience.
The posts requires strong visible leadership through which, supports an environment of continuous improvement at an individual Trust, Group and system level. This also includes seeing the opportunities and challenges presented by new models of service delivery ahead of time and proactively, not reactively, addressing them. In particular reducing variation in delivery standards and outcomes, which is a key focus for the Trust.
The post holder will play a pivotal role in the determination and implementation of the Trust’s operational strategies in line with the Groups developing Clinical Services Strategy and plans and will lead several key programmes of work. Working with the Chief Operating Officer (COO) and other leaders within the organisation, they will be responsible for delivering operational changes required under these programmes.
Working with the COO the Care Group Directors ensure that effective governance and compliance with all regulatory body requirements is embedded within clinical and operational management in their care group.
Systems leadership is key and the post-holder will work with a range of internal and external partners in order to lead the transformation of services within their portfolio to provide a high quality, sustainable, service fit for the future. Central to this post is the ability to positively promote the position of the Group and Trust in the wider system and capitalise on opportunities to manage our reputation and strategic position.
The Care Group Directors work in collectively with the other Care Groups and corporate teams to ensure key elements of service delivery, quality, improvement and strategic planning are embedded.
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.
We recruit for values and “Together we are North Tees & Hartlepool”
The post holder will direct and lead across diverse care groups and clinical pathways and fully engage and develop people so that they are able to balance ever-pressing demands to reduce the overall cost structure of service delivery, whilst attaining better patient outcomes and experiences and responding to changing patterns of service demands. They will be required to:
1. Provide strong and effective leadership by inspiring others with clear strategic vision and direction for the operational delivery of services across clinical pathways within and across the care groups.
2. Demonstrate exemplary leadership qualities, which are consistent with the Trust’s vision, values and behavioural expectations.
3. Challenge conventional approaches to drive forward change, demonstrating a commitment to creating a learning culture delivering continuous quality improvement.
4. Lead and champion an empowered leadership style, which maximises team performance to enable great patient care; foster and embed a culture of always improving. The concept of system leadership and the journey to outstanding for the Trust in all that we do will be intrinsic to this role.
5. Promote a culture of openness, fairness, innovation and transparency and to ensure effective engagement with patients, clinicians, partners, stakeholders and staff in the planning and delivery of services.
6. Ensure the visibility through the team brief process, regular ‘walkabouts’ and other means of engagement and communication.
7. Promote an environment where by capacity planning and modelling is at the foundations of service delivery so that the organisation has the right resources in the right place to deliver both safe and high quality patient care

Please refer the Job description for details